Privacy Policy
Effective Date: August 21, 2025
VNA of Ohio is committed to protecting the privacy and security of our patients, website users, and partners. This Privacy Policy explains how we collect, use, and protect personal information, including protected health information (PHI), in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, phone number, email, and other contact details.
- Health Information: Medical history, treatment details, medications, and other PHI submitted through secure, HIPAA-compliant channels.
- Website Usage Data: IP addresses, browser type, pages visited, and other analytical data for website improvement.
Important: PHI submitted through standard website forms or email is not considered secure unless explicitly submitted via a secure HIPAA-compliant portal.
2. How We Use Information
Information may be used for:
- Providing home health, hospice, rehabilitation, wound care, mental health, and pharmacy services.
- Coordinating care with healthcare providers and partners.
- Billing, payment, and insurance verification.
- Improving website functionality and service offerings.
- Communicating important updates, notices, or opportunities to participate in surveys or programs.
3. Information Sharing
VNA of Ohio does not sell or share personal or health information for marketing purposes. We may share information:
- With healthcare providers and care teams as necessary for treatment or care coordination.
- With insurance companies for claims processing and payment.
- When required by law, regulation, or legal process.
- With business associates who comply with HIPAA standards.
4. Security of Information
We implement administrative, technical, and physical safeguards to protect PHI and personal data. This includes:
- Secure portals for submitting health information.
- Encryption of sensitive data where required.
- Employee training on privacy and HIPAA compliance.
5. Your Rights
Patients and users have the right to:
- Request access to, amendment of, or copies of their PHI.
- Request restrictions on certain uses or disclosures of PHI.
- Receive an accounting of disclosures of PHI.
- File a complaint if you believe your privacy rights have been violated.
To exercise your rights, please contact our Privacy Officer at:
VNA of Ohio – Privacy Officer
925 Keynote Circle, Suite 300
Brooklyn Heights, OH 44131
Phone: (216) 931-1300
Compliance Hotline: 844-944-3418
6. Changes to this Policy
VNA of Ohio reserves the right to update this Privacy Policy. Updates will be posted on this page with a revised effective date.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and our HIPAA-compliant practices.